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Return process

Notification of Defective Goods

The customer shall inspect the goods within seven days after their delivery and shall give written notification to ARCHIMEDIAL S.A. (by email to hertoghechannel@gmail.com, by fax to +352 30 59 67 or by mail to ARCHIMEDIAL S.A., 4 rue d’Arlon, L-8399 WINDHOF, Luxembourg) of any shortages or manufacturing faults revealed by that inspection.

ARCHIMEDIAL S.A. will replace such goods as it agrees to be faulty provided that such replacement can be made from current stock. If no replacement can be made from stock, ARCHIMEDIAL S.A. will record a backorder for supply upon arrival of new stock or, if so requested, credit the invoice value of any faulty goods.

Return of goods

If for any reason you are not satisfied, you may return any or all goods in their original condition and packaging for a refund within 14 working days following the day on which you receive the goods. This does not apply where sealed audio and video recording products have been unsealed.

This return policy is subject to the following conditions.

To return goods, you must notify us in writing (by email to contact@hertoghemedicalschool.eu, by fax to: 00352 30 59 67 or by mail to ARCHIMEDIAL S.A., 4 rue d’Arlon, L-8399 WINDHOF, Luxembourg) within such period of 14 working days. You must arrange for returning the securely packaged goods to ARCHIMEDIAL S.A. (4 rue d’Arlon, L-8399 WINDHOF, Luxembourg) straight away using a recorded delivery service. Please ensure that the goods are returned in their original condition.

ARCHIMEDIAL S.A. will reimburse you in full upon receipt of the returned goods in its warehouse, provided that these goods are not damaged. You will, however, be responsible for the costs of returning the goods to us (unless these goods are faulty or have been delivered by ARCHIMEDIAL S.A. in error).

Undelivered goods or unauthorized returns shall be liable for handling and storage charges if received at ARCHIMEDIAL S.A.


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